Question 1

I forgot an object in the room. How should I proceed?

Accepted Answer

All objects found in our VIP lounges are immediately sent to the Lost and Found department of the corresponding airport. Contact details below.

Pinto Martins International Airport - Fortaleza - CE
Telephone: (85) 3392-1029/1049
E-mail: achadoseperdidosfor@fraport-brasil.com
Salgado Filho International Airport - Porto Alegre - RS
Telephone: (51) 3358-2000.
E-mail: achadoseperdidospoa@fraport-brasil.com
Viracopos International Airport - Campinas- SP
Telephone: (19) 3795-7980.
E-mail: perdidoseachados@viracopos.com
Tancredo Neves International Airport - Confins - BH
Telephone: (31) 3689.2089.
E-mail: perdidoseachados@bh-airport.com.br
Dep. Luís Eduardo Magalhães International Airport - Salvador - BA
Telephone: (71) 3204-1760.
E-mail: aep.salvador@vinci-airports.com.br

Please note that belongings can only be picked up in the Lost and Found room at the corresponding airport by the owner and are not our responsibility.

Question 2

What services are offered in the VIP Lounges?

Accepted Answer

Click here to see the services of each VIP lounge.

Question 3

How long do I have to stay in the VIP lounge?

Accepted Answer

Our VIP Lounges are open for up to 4 (four) hours for our clients.

To find out the opening hours of each VIP Lounge, click here.

Question 4

Can I access the lounge on landing?

Accepted Answer

Please note that access is not allowed when disembarking, as we follow the rules of the partner programs, whether via Cards or One Day Pass.

You must present your valid boarding pass with the departure airport of the VIP lounge location and the effective date of the pass.

For more information, go to

Bradesco: https://banco.bradesco/assets/common/pdf/termos_condicoes_salas_vip.pdf

LoungeKey: https://www.loungekey.com/pt/visainfinitebrasil/conditions-of-use

Priority Pass: https://www.prioritypass.com/pt/conditions-of-use

Question 5

I accessed the VIP Lounge and was charged. I think this charge was undue. How should I proceed?

Accepted Answer

Our attendants only register access and do not charge when access is by credit card or partner program.

Charges for visits are made by the program used for access.

We recommend that you contact your card issuer with any queries and charges on your card.

Question 6

The VIP lounge receptionist didn't tell me that there would be a charge for my companion, but there have been charges. What should I do?

Accepted Answer

Charges for visits are made by the program used for access.

Due to the nature of the program, the attendants in our VIP lounges have no information about the charges for your visits.

We recommend that you check your benefits such as access, escort and prices, as this is confidential information and we do not hold this data.

Question 7

How do I request an invoice for my individual purchase?

Accepted Answer

To issue your NF, click on the room you visited and fill in the details.

- AMBAAR Lounge in Confins

- AMBAAR Club in Fortaleza

- AMBAAR Club in Salvador

In the AMBAAR Club VIP lounges in Viracopos and Porto Alegre, the request must be sent by e-mail.

Question 8

Can I bring companions with me when I use cards?

Accepted Answer

Yes. However, we suggest consulting your bank or program to find out if there will be a charge for your guest's access.

Question 9

Is a child a guest?

Accepted Answer

Children over the age of 3 can enter our VIP lounges as guests on the cardholder's card. From 0 to 2 years old, children get in free.

Question 10

Can I lend my card to someone else to access the room?

Accepted Answer

No. The cardholder must always be present to register access.

Question 11

Can my children access it with an additional card?

Accepted Answer

Only if the additional card is in the name of the person who will be using the room, the cardholder.

Please note that children under 18 must be accompanied by a guardian. Otherwise, they will not be allowed access to .

Question 12

How many companions can I add to my access?

Accepted Answer

We do not limit the number of companions per card.

However, we suggest checking with your bank or program to see if there will be a charge for your guest's access, as this is confidential information and we do not hold this data.

Question 13

Can I access with Pets?

Accepted Answer

For access, it is necessary to present the EZAN letter, usually provided for emotional support animals or guide dogs.

If you don't have the equivalent documentation, you can access it, but you must keep your pet in its crate or bag at all times.

It is not permitted to carry the animal around the room, on your lap or on the floor, due to ANVISA regulations.

Question 14

Which cards are accepted?

Accepted Answer

Bradesco credit cards:
- All our VIP lounges accept Bradesco credit cards (Individuals) of the following types: Visa Aeternum, The Platinum Card®, Elo Diners Club and Elo Nanquim.

Cards with access to the programs:
- Priority Pass and LoungeKey - Accepted in all our VIP Lounges.
- Visa Airport Companion - Accepted only in the AMBAAR Lounge Confins - Belo Horizonte.

Check with your bank or program for your benefits and enjoy every moment in our lounges.

Question 15

Benefits of my card

Accepted Answer

- Holders and additional holders ("Members") of Credit Cards Individual Bradesco of the modalities Visa Aeternum, The Platinum Card®, Elo Diners Club and Elo Nanquim ("Eligible Cards"), issued in Brazil, have free and unlimited access with the right to a companion and children up to 16 years old in all our VIP Lounges.

- The benefits of the other cards with access to the programs Priority Pass, LoungeKey e Visa Airport Companion need to be consulted in advance as they are confidential information and we do not hold these details.

Question 16

Virtual Card

Accepted Answer

You can only access our VIP Lounges with an active and eligible Bradesco Credit Card provisioned in a digital wallet.

Other ways of access are through the LoungeKey, Priority Pass and Visa Airport Companion programs , by presenting the QR Code available in the app of the corresponding program.

Question 17

Mastercard Black

Accepted Answer

To confirm that your Mastercard has access to our VIP Lounges, we recommend that you access the LoungeKey app and check your benefits such as access, companions and prices. This is confidential information and we do not hold this data

Question 18

Visa Infinite Card

Accepted Answer

There are two ways to access the Visa Infinite card:

- 1° Access through the LoungeKey program and Priority Pass, accepted in all our VIP Lounges.

- 2° Access through the Visa Airport Companion program , accepted only at AMBAAR Lounge Confins.

We recommend that clients check their benefits such as access, escort and prices. This is confidential information and we do not hold this data.

Question 19

Documents required for access

Accepted Answer

The holder must present the physical eligible card, or QR Code generated in the partner programs' apps, photo ID and valid boarding pass to access our VIP Lounges.

Question 20

One Day Pass

Accepted Answer

You can access our VIP Lounges by paying in advance.

Click here to find out all the prices and One Day Pass discount partnerships.